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Sign up freeI was told they sent anemail that one of my window has leakage and need repair/ replace, but Hughes Management did not sent any report or photos as evidence, then. I got inspected by window technician who works on siding and Trim as well, he prepared a report and took pictures of window siding and trim, I sent this report to Hughes Management also with report and photos, I have not heard back from Hughes Management, I need your help or advice.
Thank you.
Qaisar Manazir
Quick disclaimer up front so nobody gets the wrong idea. I'm a licensed community association manager in Florida. I'm not licensed in Illinois, I'm not your manager, and I'm not an attorney. None of this is legal advice or management advice for your property. It's just how these things usually go and where I'd go look.
Here's what stands out to me.
They told you there's a leak and sent you nothing. You paid somebody, got a written report with photos, sent it over, and heard nothing back. Right now none of that is on a clock. Email into a management inbox just sits there.
Two separate questions are buried in this and they have different answers.
Who's responsible for the window, the siding, and the trim.
That's not a statute question. It's in your declaration. Windows and exterior trim sit right on the line between unit and common element, and every declaration draws that line differently. I've seen plenty where the association covers siding and trim and the owner covers the window itself, which is exactly the spot your leak is in. Worth reading before you agree to pay for anything.
Whether they have to hand over documents.
Illinois has two different acts, and which one covers Pembroke Estates changes the answer:
765 ILCS 605/19, if it's a condominium. Says failure to comply within 10 business days of receiving a written request is deemed a denial.
765 ILCS 160/1-30, if it's a common interest community instead. Different timeline, 30 days.
Both are up on our site with the full text. The first page of your declaration will tell you which one you're under. Read the actual section before you rely on any of this, including anything I just said.
Things I'd want in hand either way:
The inspection or work order behind the leak claim
Any correspondence about your unit
The declaration and bylaws, current, with amendments
Board minutes for the past year
Practical notes:
In writing, dated, to the board. The management company works for the board, not the other way around.
Send it so you can prove they got it. Certified mail, return receipt.
Keep one log of what you sent and when. Silence is a lot more useful to you when it's documented.
If it comes to it, an Illinois attorney who does association work is the right call, and you'd be walking in with a file instead of a story. Let us know how it goes.
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